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Salesforce Service-Cloud-Consultant certification exam is intended for professionals who have experience in designing, configuring, and implementing customer service solutions using Salesforce. Salesforce Certified Service cloud consultant certification exam evaluates the candidate's knowledge of Salesforce's Service Cloud platform, including its features and functionality. Service-Cloud-Consultant Exam also tests the candidate's knowledge of customer service best practices, industry standards, and regulatory requirements.

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Salesforce Service-Cloud-Consultant certification exam comes with a set of prerequisites that must be met before taking the exam. Candidates must first obtain a Salesforce Administrator or Salesforce Advanced Administrator certification. They must also have experience working with Service Cloud, either as a consultant or as an in-house Salesforce administrator. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions and must be completed within 120 minutes. The passing score for the exam is 68%.

Salesforce Certified Service cloud consultant Sample Questions (Q40-Q45):

NEW QUESTION # 40
Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and
needs to ensure the solution selected will meet its requirements.
Which customer requirement would require the use of Email-to-Case?

A. Accepts attachments from emails
B. Handles more the 10,000 emails a day
C. Accepts email attachments larger than 10 MB
D. Requires the use of Transport Layout Security (TLS)

Answer: C

NEW QUESTION # 41
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?

A. Configure Omni-channel to assign cases directly to Tier 2.
B. Create Knowledge Articles and publish internally and publicly.
C. Configure IVR routing to bypass Tier 1 for the product line.
D. Create a dashboard to track and manage call volumes by type.

Answer: B

NEW QUESTION # 42
Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

A. Customer Community
B. Case Assignment Rules
C. Web-to-Case
D. Emebedded Chat Service

Answer: D

Explanation:
Explanation
Embedded Chat Service is a feature that can meet the requirement of allowing customers to interact real time with support agents from their computers and mobile devices. Embedded Chat Service allows administrators to embed a chat widget on any web page or mobile app that customers can use to start a live chat session with an agent. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, file transfer, and chat transfer. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.snapins_chat_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.snapins_chat_setup.htm&type=5

NEW QUESTION # 43
In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client's business processes and requirements?

A. Develop training materials after configuring the application to prepare for user adoption.
B. Configure, develop, and test the application in a sandbox environment.
C. Migrate data to the sandbox environment and verify successful migration.

Answer: B

Explanation:
In the build phase of a Service Cloud implementation, prioritizing the configuration, development, and testing of the application in a sandbox environment is crucial. This ensures that the system is aligned with the client's business processes and requirements before deployment, facilitating a smooth transition and successful implementation.

NEW QUESTION # 44
A company has created a new onboarding process. An Agent must create ten open activities that align to a step of this onboarding experience. Creating these activities can take up to 20 minutes each to complete.
What should the Agent recommend to minimize costs?

A. Hire a certified developer to write an apex trigger that creates each new activity.
B. Assign a single agent to create the activities on all new onboarding cases.
C. Provide a macro that will automatically create the activities when executed.
D. Add an object-specific custom quick action to create new activities.

Answer: C

NEW QUESTION # 45
......

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